Asked Questions (FAQ)
At Natle&Co, we’re dedicated to making your shopping experience at natleco.store as smooth and informed as possible. This comprehensive FAQ addresses common questions about our bedding, pillows, wooden toys, and beach & outdoor toys, drawn from real customer inquiries. Our goal is to provide clear, detailed answers that showcase our expertise and commitment to transparency. If your question isn’t answered here, contact us at natleandco@gmail.com or +84 974 941 444—we’re here to help.
General Questions
What makes Natle&Co products unique?
Our products stand out through high-quality materials, innovative designs, and competitive pricing. Bedding uses organic cotton or hypoallergenic polyester, certified by Oeko-Tex Standard 100. Pillows feature ergonomic, breathable fills for ages 1+. Wooden toys are FSC-certified, fostering STEM skills, while beach toys are BPA-free and UV-resistant. All meet CPSC and EN71 safety standards, ensuring peace of mind.
How do I choose the right product for my child?
Each product on natleco.store includes age and size guides. For bedding, measure your mattress (e.g., crib at 28”x52”, twin at 68”x86”). For toys, we note age ranges—stacking blocks for 1-3 years, engineering kits for 6-10. Email us for personalized recommendations based on your child’s needs, like allergy-friendly pillows.
Product-Specific Questions
What bedding sizes are available?
We offer crib, twin, and full sizes, with reversible designs (e.g., dinosaurs or stars). Sets include fitted sheets, duvets, and pillowcases, with thread counts of 200-400 for softness and durability.
Are your pillows safe for infants?
Our pillows are designed for ages 1+, with breathable, hypoallergenic fills to reduce suffocation risks. They’re Oeko-Tex certified, free of harmful chemicals. For infants under 1, consult a pediatrician before use.
What ages are your wooden toys suitable for?
Our collection spans 1-12 years. Toddlers (1-3) enjoy simple blocks for motor skills; older kids (4-12) love modular sets for building complex structures, fostering creativity and problem-solving.
Are beach toys durable for outdoor use?
Yes, made from BPA-free, UV-resistant plastics, tested for impact and weather resistance. They withstand sand, surf, and sun, with ergonomic designs for small hands.
Payment and Security Questions
What payment methods do you accept?
We use Stripe to accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. Installment plans via Affirm or Klarna are available for larger orders.
Is your checkout secure?
Absolutely. Stripe’s PCI DSS Level 1 compliance, 256-bit SSL encryption, and real-time fraud detection keep transactions safe. Our fraud rate is under 0.05%.
Shipping and Delivery Questions
How long does shipping take?
US orders ship in 1-2 days, arriving in 3-5 days (contiguous) or 5-7 (AK/HI/PR). International orders take 7-14 days. Free shipping on US orders over $50.
Do you ship internationally?
Yes, to 50+ countries via DHL or similar. Duties and taxes apply; we provide estimates at checkout.
What if my order arrives damaged?
Contact us within 7 days for a free replacement or refund. Include photos for faster processing.
Returns and Refunds Questions
How do I return a product?
Email or call within 30 days for unused items or immediately for defects. We provide prepaid US labels; international returns follow provided instructions.
Can I customize products?
Yes, we offer monogramming on bedding and pillows ($5-10) and color choices for toys. Contact us for options.
Care and Maintenance Questions
How do I clean bedding and pillows?
Machine wash cold, tumble dry low. Avoid bleach to preserve fabrics.
How do I maintain toys?
Wipe wooden toys with a damp cloth; avoid soaking. Rinse beach toys with mild soap and air dry.
Sustainability and Safety Questions
Are your products eco-friendly?
We use 80% recyclable packaging, FSC-certified wood, and organic fabrics, aiming for 100% eco-friendly by 2027.
What warranties do you offer?
A 1-year limited warranty covers manufacturing defects. Contact us for claims.
Additional Questions
Do you offer discounts?
Yes, 10% for first-time buyers, 15% on bundles, and up to 20% for bulk orders. Subscribe to our newsletter for exclusive offers.
How do I track my order?
Use the tracking link in your confirmation email or contact us for updates.
Can I cancel an order?
Yes, within 24 hours for a full refund. Email or call to request.
Do you have physical stores?
We’re online-only for efficiency, but wholesale inquiries are welcome.
This FAQ is a living document, updated with your questions to ensure we address every concern. Visit natleco.store or reach out for personalized support.