Contact us

At Natle&Co, exceptional customer service is more than a promise—it’s our commitment to building lasting relationships with families who trust us for their bedding, pillows, wooden toys, and beach & outdoor toys. Whether you’re seeking advice on choosing the perfect hypoallergenic pillow, tracking a shipment of educational toys, or exploring customization options for a bedding set, our team is here to assist with professionalism, expertise, and warmth. Headquartered at 30 N Gould St Ste R, Sheridan, WY 82801, we’ve designed multiple contact channels to ensure your questions are answered promptly and thoroughly. Connect with us today, and let’s make your Natle&Co experience seamless and satisfying.

How to Get in Touch

We offer a variety of ways to reach us, tailored to your convenience and needs:

  • Phone Support: Call +84 974 941 444, available Monday through Friday, 9 AM to 6 PM EST. Our representatives are trained to provide detailed answers, whether you’re asking about the thread count of our organic cotton bedding (200-400) or the safety certifications of our wooden toys (ASTM F963 compliant). Expect a friendly, knowledgeable voice ready to guide you through product selection or order issues.

  • Email Support: Email natleandco@gmail.com for in-depth inquiries. We respond within 24 hours, often within 12, addressing everything from customization requests (e.g., monogramming a pillow for $5) to international shipping logistics. Include your order number for faster service.

  • Website Contact Form: Visit natleco.store and navigate to the “Contact Us” page. Our intuitive form lets you submit queries about product specs, order statuses, or feedback. This is ideal for non-urgent questions, like choosing between a firm or soft pillow for a toddler, or complex issues, like coordinating a bulk toy order for a daycare.

  • Social Media Engagement: Follow us on Instagram, Facebook, and Twitter for updates, tips, and direct messaging. We monitor DMs daily, answering questions like, “How do I clean sand off my beach toys?” (Answer: Rinse with mild soap and air dry.) Social platforms also host live Q&As, fostering a community where families share ideas and experiences.

Why Contact Natle&Co?

Every family is unique, and so are their needs. Our support team is equipped to handle a wide range of inquiries with precision and care:

  • Product Guidance: Unsure which bedding set fits your child’s crib or twin bed? We’ll explain sizing (e.g., crib sets at 28”x52” or twin at 68”x86”) and recommend materials based on needs, like hypoallergenic polyester for allergy-prone kids. For toys, we suggest age-appropriate options—stacking blocks for 1-3 years or modular engineering kits for 6-10 years.

  • Order Assistance: Track shipments, modify orders within 24 hours, or resolve delivery issues. Our CRM system logs your history, so you never repeat details. For example, if you call about a delayed beach toy order and later email about a pillow, we connect the dots seamlessly.

  • Customization Support: Want to personalize a bedding set with your child’s name or choose a specific color for a wooden toy set? We guide you through options, costs, and timelines, ensuring a bespoke experience.

  • Technical Queries: Need care instructions for microfiber pillows (machine wash cold, dry low) or assembly tips for a wooden castle set? Our team provides detailed guides, often with video tutorials on natleco.store.

  • Feedback and Suggestions: Your input drives our innovation. Suggest a new toy design or share your experience with our bedding, and we’ll use it to refine our offerings. A parent’s suggestion in 2024 led to our reversible bedding line, now a bestseller.

Our Commitment to Excellence

From our Sheridan headquarters, we orchestrate a customer service operation that’s as reliable as our products. Our team of 20+ support specialists undergoes monthly training on product knowledge, empathy, and problem-solving. For instance, they can explain why our beach toys’ UV-resistant plastics withstand coastal conditions or how our pillows’ ergonomic shapes reduce neck strain in kids. We use advanced CRM software to track interactions, ensuring continuity—your second call picks up where the first left off.

Our website’s live chat, powered by AI-assisted tools, handles common queries instantly, escalating complex issues to human experts within minutes. For international customers, we offer multilingual support upon request, covering languages like Spanish, French, German, and Mandarin to accommodate our global reach. Time zone differences? No problem—our email responses are timed to your local hours, and phone lines adjust for peak international call times.

Global Accessibility

Serving families from Seattle to Sydney, Natle&Co understands global nuances. US customers enjoy 3-5 day shipping, with free options over $50. International orders reach 50+ countries in 7-14 days, with clear duty estimates and tracking via DHL or similar. If customs delays occur, we proactively communicate, providing documentation to streamline clearance. A customer in Canada shared, “Natle&Co’s support team walked me through customs for my toy order—professional and quick!”

We also cater to bulk buyers, like schools needing 20 wooden toy sets for classrooms. Contact us for tailored quotes, with discounts up to 20% and dedicated logistics support. Our low error rate (0.4% for shipping issues) reflects our investment in logistics software and carrier partnerships.

Building a Community

Natle&Co is more than a retailer—it’s a community hub. Our blog on natleco.store features articles like “5 Tips for Choosing Safe Outdoor Toys” or “How to Create a Cozy Bedtime Routine with Natle&Co Bedding.” Quarterly webinars with child development experts cover topics like the cognitive benefits of wooden toys, while social media fosters engagement through polls and giveaways. For example, a recent Instagram poll helped us choose new beach toy colors (blue and yellow won!).

Feedback is our fuel. A 2024 survey showed 97% of customers rated our support “excellent,” with comments like, “Called about a bedding order, and Natle&Co resolved my issue in hours—so impressed!” We act on suggestions, like adding more toddler-friendly toy designs based on parent input.

Visit Us Virtually

While our operations are online to maximize efficiency, our Sheridan address symbolizes our stability. For physical correspondence or returns, use 30 N Gould St Ste R, Sheridan, WY 82801. Wholesale inquiries for schools or retailers are welcome via email, with dedicated account managers to streamline bulk orders.

Contact Natle&Co today—whether it’s a question about a toy’s safety certification or a bedding set’s care instructions, we’re here to make your experience exceptional. Your trust is our priority, and our response will prove why Natle&Co is the professional choice for families worldwide.