Privacy Policy

At Natle&Co, protecting your privacy is as fundamental as crafting our premium bedding, pillows, wooden toys, and beach & outdoor toys. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with natleco.store, ensuring compliance with laws like the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and Children’s Online Privacy Protection Act (COPPA). Our partnership with Stripe and annual security audits reflect our professional commitment to transparency and trust, ensuring your information fuels better service without compromising security.

Information We Collect

We collect only the data necessary to provide an exceptional shopping experience:

  • Personal Information: Name, shipping address, email, and phone number, provided during checkout or when contacting us (e.g., to ship a bedding set to your home).

  • Payment Information: Credit/debit card details or digital wallet data (e.g., Apple Pay) are processed securely via Stripe. We don’t store payment details; Stripe handles all sensitive data.

  • Usage Data: IP address, browser type, and browsing behavior (e.g., which toys you view) for site analytics and personalization.

  • Cookies and Tracking: Cookies store preferences, like your cart contents or language settings. You can manage or disable cookies in your browser settings.

How We Use Your Information

Your data helps us deliver and improve our services:

  • Order Processing: Use your name and address to ship products, like a wooden toy set to your door, and email for order confirmations.

  • Site Improvement: Analyze browsing patterns to optimize natleco.store, such as prioritizing popular bedding designs.

  • Marketing: Send opt-in newsletters with promotions (e.g., 15% off toy bundles). You can unsubscribe anytime.

  • Legal Compliance: Share data if required by law, like tax reporting, while protecting your privacy.

Data Sharing

We share data only when necessary:

  • Service Providers: With carriers (e.g., USPS, DHL) for shipping and Stripe for payments. These partners are contractually bound to protect your data.

  • Legal Requirements: If mandated by authorities, we disclose minimal data, ensuring compliance with GDPR and CCPA.

  • No Third-Party Sales: We never sell your information to marketers or other entities.

Data Security

We prioritize your data’s safety:

  • Encryption: 256-bit SSL encryption secures all transactions and data transfers.

  • Access Controls: Only authorized staff access customer data, using multi-factor authentication.

  • Stripe Security: Stripe’s PCI DSS Level 1 compliance ensures payment data is tokenized, never stored on our servers.

  • Audits: Quarterly security audits and penetration testing keep our systems robust.

Your Rights

You have control over your data:

  • Access and Correction: Request a copy of your data or correct inaccuracies via natleandco@gmail.com.

  • Deletion: Ask us to delete your data, subject to legal retention requirements.

  • Opt-Out: Unsubscribe from marketing emails or disable cookies in your browser.

  • CCPA/GDPR Rights: California and EU residents have additional rights, like data portability, which we honor promptly.

Children’s Privacy

We comply with COPPA, ensuring no data is collected from children under 13 without verified parental consent. Our products are designed for safe family use, and our site restricts account creation for minors.

International Data Transfers

For international customers, data may be transferred to our US servers, protected by GDPR-compliant Standard Contractual Clauses. Stripe’s global infrastructure ensures secure cross-border processing.

Updates to This Policy

We may update this policy to reflect legal or operational changes, with notifications posted on natleco.store. Continued use of our site constitutes agreement to the updated terms.

Contact Us

Questions about your data? Email natleandco@gmail.com or call +84 974 941 444. Our team responds within 24 hours, addressing concerns with clarity and care.

This Privacy Policy reflects our commitment to safeguarding your information as fiercely as we protect your family’s trust. Shop at natleco.store with confidence, knowing your data is secure.