Refund and Return Policy

Natle&Co is committed to your satisfaction, standing behind the quality of our bedding, pillows, wooden toys, and beach & outdoor toys. Our Refund and Return Policy is designed to make returns straightforward and stress-free, ensuring you shop at natleco.store with confidence. Processed securely through Stripe, our policy reflects our professional dedication to transparency, fairness, and customer care. Whether you’re returning a pillow that doesn’t suit or a toy that arrived damaged, we’re here to make it right.

Eligibility for Returns

We offer flexible return options to accommodate various scenarios:

  • Unused and Unopened Items: Products must be returned within 30 days of delivery, in original packaging, unused, and with tags intact. This applies to bedding sets (e.g., duvets, sheets), pillows, unassembled wooden toys, and beach toys free of sand or wear. For example, a bedding set must remain sealed, and a beach bucket must show no signs of use.

  • Defective or Damaged Items: If a product arrives faulty—say, a pillow with uneven fill or a wooden toy with a cracked piece—notify us within 7 days of receipt for a full refund or exchange. There’s no time limit for processing defective returns, as long as the initial report is timely.

  • Incorrect Orders: If we ship the wrong item (e.g., a green bedding set instead of blue), we cover all return and replacement costs, including shipping.

  • Non-Returnable Items: Personalized products (e.g., monogrammed pillows), items damaged by misuse (e.g., a beach toy broken by improper handling), or those without original packaging are ineligible. Our durable designs, like double-stitched bedding and impact-resistant toys, minimize misuse-related issues.

How to Initiate a Return

Returning an item is simple and customer-focused:

  1. Contact Us: Email natleandco@gmail.com or call +84 974 941 444 with your order number, product details, and reason for return. For defects, include photos to expedite processing. A parent might report, “My bedding set had a loose seam,” and we’d prioritize it.

  2. Receive Instructions: For US returns, we provide a prepaid USPS or FedEx label, free for defects or errors. International customers receive detailed shipping instructions; we cover return shipping for defective items. Ship to 30 N Gould St Ste R, Sheridan, WY 82801.

  3. Pack Securely: Use the original packaging to protect delicate items, like bedding’s organic cotton or fragile wooden toys. Include all components (e.g., toy accessories, pillow tags).

  4. Inspection and Refund: We inspect returns within 3-5 business days. Approved refunds are processed via Stripe to your original payment method—5-7 days for credit/debit cards, 1-3 days for Apple Pay/Google Pay. No restocking fees, ever.

Exchanges

Need a different size, color, or product? We offer free exchanges for available items. For example, swap a twin bedding set for a full size or a red beach bucket for a yellow one. Contact us to confirm stock availability; we’ll ship the replacement once the original item is received and inspected. If the new item costs more, you’ll pay the difference; if less, we’ll refund it via Stripe.

Refund Details

Refunds are issued to your original payment method, minus original shipping costs unless the return is due to our error or a defect. International customers may receive duty refunds, processed through Stripe’s global system, typically within 7-10 days. We don’t deduct processing fees, ensuring you get the maximum refund possible. A customer from Florida shared, “Returned a toy set that wasn’t right for my son—full refund in days, no hassle!”

For defective items, we cover all shipping costs and may offer replacements or store credit as alternatives, based on your preference. Our low return rate (under 1.5%) reflects our rigorous quality checks—bedding is tested for seam strength, toys for structural integrity—but we stand ready to resolve any issues.

Why Trust Our Policy?

Our Refund and Return Policy is built on fairness and efficiency. We’ve streamlined the process based on customer feedback, reducing inspection times by 20% in 2024 and expanding defect coverage. For instance, if a pillow’s fill shifts (rare, given our high-density materials), we replace it immediately. International returns are handled with care, with our team navigating customs to ensure compliance and speed.

Stripe’s secure processing ensures refunds are safe, with no risk of data breaches. Our team is trained to handle returns empathetically, turning potential frustrations into positive experiences. A 2024 review noted, “Natle&Co replaced a damaged beach toy in record time—professional and caring!” We also offer partial refunds for minor issues (e.g., a small stain on bedding) if you prefer to keep the item.

Special Considerations

  • Bulk Orders: Schools or daycares returning bulk purchases follow the same 30-day policy, with dedicated support for coordinating larger shipments.

  • Customized Products: Non-returnable unless defective, due to their bespoke nature.

  • International Returns: Duties may apply for non-defective returns; we provide estimates and assist with paperwork.

Our policy is your safety net, ensuring you can shop for Natle&Co’s premium products with confidence. Whether it’s a mismatched bedding set or a faulty toy, we make returns easy and fair. Visit natleco.store for full details and shop risk-free, knowing we’re here to support you every step of the way.