Shipping Policy

Natle&Co is committed to delivering your bedding, pillows, wooden toys, and beach & outdoor toys with speed, reliability, and care. Operating from 30 N Gould St Ste R, Sheridan, WY 82801, we ship to all 50 US states and over 50 countries worldwide, leveraging partnerships with trusted carriers like USPS, UPS, FedEx, and DHL. This Shipping Policy outlines our processes, timelines, costs, and eco-conscious practices, reflecting our professional investment in seamless logistics and customer satisfaction.

Domestic Shipping (United States)

  • Processing Time: Orders are processed within 1-2 business days, ensuring prompt dispatch from our Sheridan warehouse. High-volume periods (e.g., holiday seasons) may extend processing by 1 day, with notification via email.

  • Carriers: We use USPS, UPS, or FedEx, selecting the fastest, most cost-effective option based on your location and order size.

  • Delivery Time: Contiguous US states receive orders in 3-5 business days; Alaska, Hawaii, and Puerto Rico in 5-7 days. Expedited shipping (2-day delivery) is available for $15+.

  • Cost: Free shipping on orders over $50; otherwise, $5-10 flat rate, displayed at checkout. Taxes (e.g., 6% Wyoming sales tax) apply based on location.

  • Tracking: A tracking number is emailed upon shipment, accessible via carrier portals or natleco.store’s order tracking page.

International Shipping

  • Delivery Time: Orders ship in 1-2 business days and arrive in 7-14 days, depending on destination (e.g., 7-10 days to Canada, 10-14 to Australia).

  • Carriers: We partner with DHL, FedEx International, or local equivalents for reliability and customs expertise.

  • Cost: Shipping ranges from $20-60, calculated at checkout based on weight and destination. For example, a $25 toy set to the UK might cost $30 to ship, while a $100 bedding bundle to Japan could be $50.

  • Customs and Duties: Buyers are responsible for duties and taxes, which vary by country. We provide estimates at checkout and include necessary export documentation to streamline clearance.

  • Tracking: Real-time tracking is provided via email, with updates through customs and final delivery.

Order Processing and Confirmation

Upon placing an order, you receive a confirmation email with estimated delivery dates, tracking details, and a breakdown of costs (product, tax, shipping). If an item is backordered (e.g., a popular wooden toy set), we notify you within 24 hours, offering partial shipment, a refund, or a waitlist option. Our advanced inventory system minimizes backorders, with a 99% in-stock rate.

Special Shipping Scenarios

  • Bulk Orders: Schools, daycares, or retailers ordering 10+ units (e.g., toy sets for classrooms) receive discounted shipping rates, quoted via email. Contact natleandco@gmail.com for details.

  • High-Value Orders: Orders over $100 (e.g., bedding-toy bundles) may require signature confirmation, optional at checkout for added security.

  • Lost or Delayed Packages: If a package is lost or delayed beyond estimated times, we file claims with carriers and cover losses for insured orders. Contact us within 30 days to initiate.

  • Eco-Friendly Practices: We use 80% recyclable packaging and offer carbon-offset shipping options, aiming for net-zero emissions by 2027. Our carriers are selected for fuel-efficient routes where possible.

Returns and Shipping

For returns, we provide prepaid US labels for defective or incorrect items, as outlined in our Refund and Return Policy. Non-defective returns are shipped at the buyer’s expense, with international customers responsible for return duties. All returns go to 30 N Gould St Ste R, Sheridan, WY 82801.

Why Trust Our Shipping?

Our logistics network is built for reliability. With a shipping error rate under 0.4%, we ensure your order arrives as expected. Customer feedback highlights our efficiency: “My beach toy order arrived in 3 days—tracking was spot-on!” We invest in real-time tracking systems and carrier partnerships to minimize delays, and our team proactively addresses issues like customs holds or weather disruptions.

For international orders, we simplify complexities, providing multilingual support and duty estimates. Bulk buyers benefit from dedicated logistics coordinators, ensuring smooth delivery for large shipments. Our commitment to sustainability—through recyclable packaging and carbon offsets—aligns with our mission to care for families and the planet.

This Shipping Policy ensures your Natle&Co order reaches you swiftly and securely, wherever you are. Questions? Email natleandco@gmail.com or call +84 974 941 444 for personalized support.